Support
A question, a bug, an idea? Write to us, we usually answer within a few days.
Write to contact@harmonino.comFrequently asked questions
How do I open a loop someone sent me?
In “My songs”, tap “Open a code”, then paste the full code or type the short code (for example 7K3-QXM-4PA). The loop opens in the studio, as it was made.
The short code does not work.
A short code is looked up on our server: it needs a connection. The full code opens anywhere, even offline.
I bought Harmonino Pro on another phone.
On iPhone, open the Harmonino Pro offer in the app and tap “Restore purchases”, with the same Apple Account. On Android, Pro comes back on its own with the same Google Account; if it does not, tap “Restore purchases”.
I cannot save the video.
On iPhone, the first time, iOS asks for permission to add the video to Photos. If you declined: Settings, Harmonino, Photos. On Android 10 and later, saving asks for no permission: the video goes to your gallery, in a “Harmonino” album. On older Android versions, share it instead.
How do I have a loop erased from the server?
Write to us with its short code and we will erase it. Codes are not linked to any account: that is the only way to find it.
Getting a refund.
Purchases go through the store. On iPhone, ask Apple at reportaproblem.apple.com. On Android, ask Google Play (how to request a refund); for a purchase made more than 48 hours ago, Google asks you to write to us.
Which devices?
iPhone with iOS 16.4 or later, and Android phones with Android 7.0 or later.